HONG KONG, July 15, 2014 /PRNewswire/ — Hong Kong Airlines is pleased to announce that the company is the winner of “World’s Most Improved Airline” by SKYTRAX this year and is honoured as the “World’s Best Improved Airline.” Meanwhile, Hong Kong Airlines is awarded the highly-esteemed SKYTRAX 4-Star rating for the third consecutive year. On behalf of the company, Mr. Sun Jianfeng, Vice President of Hong Kong Airlines, attended the award presentation ceremony held on July 15 (BST) in London, the UK.

Mr. Sun Jianfeng, Vice President (second on the left) and Mr. Stanley Kan, Director of Service Delivery of Hong Kong Airlines (second on the right) received the award of SKYTRAX "World's Best Improved Airline" in London on behalf of the company
Mr. Sun Jianfeng, Vice President (second on the left) and Mr. Stanley Kan, Director of Service Delivery of Hong Kong Airlines (second on the right) received the award of SKYTRAX “World’s Best Improved Airline” in London on behalf of the company

“The SKYTRAX ‘World’s Best Improved Airline’ is a great recognition and encouragement for our company. With a history of eight years, Hong Kong Airlines has been committed to providing passengers with quality service. By adhering to the people-oriented service approach, we have achieved remarkable improvement in various service categories and recorded rapid growth over the years. As a Hong Kong-based airline, we feel very honoured and proud to stand out among airlines worldwide. We owe this success to our highly devoted and professional team, especially the front-line staff who serve passengers with great dedication. We would also like to extend our heartfelt thanks to the passengers and industry partners who have been supporting us all along. Riding on the expanding route network, Hong Kong Airlines will continue to focus on providing excellent customer service to bring our passengers more pleasant travel experiences,” remarked Mr. Zhang Kui, President of Hong Kong Airlines.

SKYTRAX are specialist Research Advisors to the air transport industry. The annual global customer satisfaction survey “World Airline Survey,” launched by SKYTRAX since 1999, is an industry benchmark of high authority. Based on the survey results, the annual “World Airport Awards” are the most prestigious accolades for the industry. The award category of the “World’s Most Improved Airline” is aimed at rewarding the airline’s remarkable progress in its frontline products and service standards over the past year. This year’s survey is based on 18 million customer nominations across over 100 nationalities of air travellers, covering over 200 airline companies worldwide. The survey evaluates customer satisfaction across 41 key performance indicators for airport service and products including check-in and boarding experiences, onboard seat comfort, cabin cleanliness, food, beverages, IFE, staff service and associated travel items. The winning of “World’s Best Improved Airline” as well as the SKYTRAX 4-Star rating three years in a row serves as a clear evidence of Hong Kong Airlines’ establishment of international standards in both its ground and onboard services.

When talking about bringing better service to passengers, it is worth mentioning that Hong Kong Airlines has upgraded its service principle since the beginning of 2013 and launched a “PEOPLE” service approach riding on past hands-on experience and customer’s suggestions. By strengthening the six points of “Passion to deliver, Extra to give, Opinions to offer, Promise to fulfill, Lasting impression to create, Emotional quotient to serve” during daily work, each one of its front-line staff has gained deeper understanding and delivered more people-oriented services, making prominent progress as a whole.

The current network of Hong Kong Airlines covers nearly 30 business and leisure travel destinations in mainland China, Taiwan and Southeast Asia. Hong Kong Airlines carried over 4.8 million passengers in 2013, an increase of 35% year-on-year, and a 50% increment year-on-year in Business Class sales. Recently, Hong Kong Airlines has also expanded its flight service to provide new destinations including Tianjin and Kagoshima. Leveraging Hong Kong’s status as an international air hub, the flights to major destinations like Beijing, Shanghai, Taipei, Bangkok, Hangzhou and Nanjing have increased frequency to three to five flights daily, and the frequency of flights to popular leisure travel destinations like Okinawa and Bali has also been increased to two to three daily, offering travellers a wide range of choices.

Photo – http://photos.prnasia.com/prnh/20140715/0861404990

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MATTHEWS, N.C., July 15, 2014 /PRNewswire/ — CEM Corporation, a leading provider of microwave laboratory instrumentation, is pleased to announce that the Liberty Blue™ Automated Microwave Peptide Synthesizer is a winner of a 2014 R&D 100 Award. The award is presented on a yearly basis by the editors of R&D Magazine in recognition of the 100 most “technologically significant new products and processes of the year.”

The Liberty Blue is a new, revolutionary technology that dramatically improves peptide synthesis. The system utilizes a new high-efficiency solid phase peptide synthesis (HE-SPPS) process that allows peptides to be synthesized in higher purity up to 25 times faster than conventional systems and 6 times faster than currently available microwave systems. In addition, it results in a 90% reduction in solvent usage, which is a major cost driver in peptide synthesis. HE-SPPS enables the synthesis of a peptide in less than 1 hour, instead of days, and provides a major enhancement for producing fundamental biological materials needed for drug research and many other fields of study in Life Sciences with a significant reduction in purification and solvent costs.

“Liberty Blue is the culmination of years of research on the peptide synthesis process and, due to the critical need for peptides in the pharmaceutical industry and life science research, it is one of the most important products we have ever designed,” said Michael J. Collins, president and CEO of CEM Corporation. “It is a singular distinction to be chosen for this award and we would like to thank the judges and the editors of R&D Magazine for their consideration.

“Liberty Blue is game changing technology that has already created a tremendous response in the market. In less than a year, this new technology has been adopted by a substantial number of key academic and industrial laboratories involved in the peptide field in North America, Europe, and Asia. Overall feedback has been extremely positive.

“Obviously, we are very pleased with this initial response and are excited about the future potential for this technology as the market continues to expand. We will continue to focus on this important field and will be announcing several new innovations later this year,” Collins concluded.

The Liberty Blue technology, known as High-Efficiency Solid Phase Peptide Synthesis (HE-SPPS), was recently featured in Organic Letters1 and C&E News2.

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MOUNTAIN VIEW, Calif., July 15, 2014 /PRNewswire/ — Based on its recent analysis of the mobile workforce management (MWM) market, Frost & Sullivan has recognized Xora, A ClickSoftware Company with the 2014 North America Frost & Sullivan Award for Customer Value Leadership. Xora is a MWM partner to a wide range of industries that depend on mobile field employees. Xora’s flagship MWM product, StreetSmart™ enables a best-in-class customer support program with real-time data through its solutions-based platform.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in implementing strategies that proactively create value for its customers with a focus on improving the return on the investment that customers make in its services or products. The award recognizes the company’s inordinate focus on enhancing the value that its customers receive, beyond simply good customer service, leading to improved customer retention and, ultimately, customer base expansion.

“Xora employs an affordable, cloud-based delivery model and forges strong partnerships with wireless carriers to expand its solution’s use and value in the current marketplace,” said Frost & Sullivan Principal Analyst Jeanine Sterling. “Recognizing Xora’s standard of excellence, ClickSoftware, a field service management leader, recently acquired the company, expanding its base of mobile cloud-based solutions.”

Xora targets SMBs with a best-in-class strategy that combines intuitive products, top-tier channels, affordability, and a quick time-to-value process for each customer. The company excels in the customer onboarding and training process, an especially challenging area in the SMB segment. In its bid to shorten the time-to-realized-value as much as possible, Xora segments its customers into three tiers and adjusts its onboarding approach accordingly.

However, onboarding is just the start when it comes to adding value.  Following implementation, Xora regularly sends out “Smart Start” emails containing recommendations and product information to customers. “Xora Insiders”‘ webcasts on various topics of interest are also made available to current Xora customers. In addition, the company provides documents addressing and educating customers on a variety of topics, including best practices, goals and ROI tracking, available tools, current use cases and expansion ideas. Finally, Xora regularly surveys its newest customers to uncover impacts and needs.

“Among its mobile-centric peers, Xora has demonstrated an ability to be both a visionary and evangelist regarding the business potential of MWM solutions,” noted Sterling. “This type of forward thinking can directly enhance the value that customers gain from their MWM solutions.”

Frost & Sullivan Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research to identify best practices in the industry.

About Xora

Xora is the #1 market leader in mobile workforce management. Our flagship product is a suite of configurable mobile apps and a web-based management application that helps mobile businesses and their field employees work smarter and faster. More than 16,000 organizations rely on Xora every day to save money and grow their businesses. Visit Xora on the web at http://www.xora.com.  

About ClickSoftware

ClickSoftware is a leading provider of automated mobile workforce management and service optimization solutions for the enterprise, both for mobile and in-house resources. As pioneers of the “Service chain optimization” concept, our solutions provide organizations with end-to-end visibility and control of the entire service management chain by optimizing forecasting, planning, shift and task scheduling, mobility and real-time management of resource and customer communication.

Available via the cloud or on-premise, our products incorporate best business practices and advanced decision-making algorithms to manage service operations more efficiently, in a scalable, integrated manner. Our solutions have become the backbone for many leading organizations worldwide by addressing the fundamental question of job fulfillment: Who does What, for Whom, With what, Where and When.

ClickSoftware is the premier choice for delivering superb business performance to service sector organizations of all sizes. The company is headquartered in the United States and Israel, with offices across Europe, Latin America and Asia Pacific. For more information, please visit http://www.clicksoftware.com. Follow us on Twitter.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today’s market participants. For more than 50 years, we have been developing growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Is your organization prepared for the next profound wave of industry convergence, disruptive technologies, increasing competitive intensity, Mega Trends, breakthrough best practices, changing customer dynamics and emerging economies? Contact us: Start the discussion.

Contact: 

Mireya Espinoza
P:+1.210.247.3870
F:+1.210.348.1003
E: mireya.espinoza@frost.com

 

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